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We're Good to Go

VisitScotland have accredited us GoodToGo - read our Covid19 measures

We received our accreditation on July 1st and our team has worked so hard to prepare for your return - we simply can't wait to welcome you back to the Highlands!

The “We’re Good To Go” industry standard mark is a scheme designed by VisitEngland in partnership with VisitScotland, Tourism Northern Ireland and Visit Wales to provide confidence for all sectors of the tourism industry and reassurance to our visitors that we have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing, including having a Covid-specific Risk Assessment in place.

You can read more about the measures we have put in place and our new protocols below.

Covid 19 – Our response, extra precautions and protocols.

In light of the Covid 19 pandemic, and in line with the guidance provided by the UK and Scottish Governments, we have made changes to some of the processes at our properties. This document contains guidance and advice as to what to do should you feel unwell and some small steps we would ask you to take both during your stay and at departure, to ensure your own safety as well as that of our staff.


Background to COVID-19

COVID-19 is a disease which is caused by the SARS-CoV-2 virus, which can be passed via respiratory secretions (i.e. saliva) and faeces, and which can successfully live for up to 2 to 3 days on certain surfaces. COVID-19 is an “enveloped” virus, meaning that it is surrounded by a protective layer of fats and proteins.

COVID-19 can be transferred via hands from one surface to another. By touching a surface which has traces of COVID-19 on it, and then touching your face or eyes, you may become infected with COVID-19.

Soap and hand sanitiser are effective at denaturing the fats and proteins surrounding the virus, and therefore good ways to kill the virus.

Latest evidence published in The Lancet and The New England Journal of Medicine illustrates that information and knowledge is evolving all the time. Currently it is thought that the virus can live on some common household surfaces for:

Surface Type

Present

No Longer Present

Air

2-3 hours

Paper and tissue

30 minutes

3 hours

Copper

4 hours

8 hours

Wood, cloth and cardboard

1 day

2 days

Glass

2 days

4 days

Plastic and stainless steel

4 days

7 days

Therefore, for all surfaces which are touched frequently, such as light switches, door handles, kitchen surfaces, and bathroom surfaces, our cleaners now follow a two-step process of a deep clean followed by a disinfectant stage. They wear disposable gloves, shoe covers, aprons and masks, which are all changed between cleans. Our cleaners are also required to confirm and sign our new Covid-19 cleaning checklist at each clean.

Please note that due to the extra disinfectant stage, whereby a disinfectant mist is sprayed over all surfaces, you may notice a residue of droplets on shiny surfaces such as glass.

Our new cleaning protocols form part of a full risk assessment which we carried out in each property in June, as directed by our professional trade body the ASSC, whose guidance informed relevant government advice.

As such, and for your safety, the following items are now rotated at each changeover and stored in the interim in a closed container (for a minimum of 72 hours and usually for a week):

Guest information folder

All guest cleaning materials

Coffee pods

Shampoo, conditioner, body wash, lotion

Dishwasher Tablets and container

Fairy Liquid

Kitchen Cleaner

Bathroom Cleaner

Cling Film

Greaseproof Paper

Kitchen Foil

Fairy non bio and Fabric Softener

Dish brush cleaner

Dish bowl for sink

Bin Bags

Herbs and spices

Marigold washing up gloves

Olive Oil

Sea Salt

Salt and Pepper

Fire Lighters

Matches

Newspaper for starting the stove

Local area info leaflets

Board games

You will also notice that other items such as tea, coffee, hot chocolate and sugar may have been replaced with single use items which are replaced at each changeover. At each changeover in addition to changing all linens and towels, robes etc the following are also replaced: duvet protectors, mattress protectors, pillow protectors.

Maintenance

In order to comply with social distancing rules, only essential maintenance will be undertaken during your stay. If you have an issue whilst at the property that you can rectify using the information provided, please call me on 07779 253313 and I will do my best to solve the issue over the phone.

How you can help us:

On returning to the cottage each day, please ensure you wash your hands thoroughly. You will also find a cleaning spray under the kitchen sink designated EN14476 should you wish to sanitise anything, plus a small bottle of hand sanitiser should you require it for day trips.

Before departure:

We would be extremely grateful if before departure, you could do the following to reduce any potential risk of transmission:

  1. Open all the windows in the property
  2. Remove all your waste from the property by disposing of it in the appropriate bins in the shed. (See individual information folders for details of which bin for which type or waste/recyclable material.) Please ensure that all waste for landfill is placed in a refuse bag which is tied closed.
  3. If you have used any of the following please leave them out on the kitchen table for us to rotate/sanitise: Books; sewing kit; first aid kit.

If you feel unwell:

In the event that you develop symptoms whilst staying in one of our properties, you should immediately book a test through NHS Inform or, if you can’t get online, by phoning 0800 028 2816.

In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 7 days, and everyone in their household should isolate for 14 days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted through the Test and Protect programme will be required to self-isolate for at least 14 days. If you can travel home safely to isolate, avoiding the use of public transport, you should do this.

In the event that this is not possible, you should discuss this with the NHS Test and Protect team. You may be signposted to the National Assistance Helpline on 0800 111 4000 if you need help to isolate and cannot arrange it yourself or through friends and family.

In some circumstances further discussion may be required with the local Health Protection Team and local authority to ensure that you have suitable accommodation to isolate safely and effectively.

After the required period of self-isolation, you and anyone else in your party who has been affected can then return to their main place of residence.

For further general guidance please see the Scottish Government advice on Covid 19: www.gov.scot/coronavirus-covid-19/